Passenger’s Rights

Eric Brown — Thu, 02 Jan 2014 06:03:11 +0000

Being a passenger does not necessarily mean that you quietly sit back on the hired vehicle, while the driver reaches you to your desired destination. Since you are ready to pay the traveling fare, you have all the rights to exclusively use the hired vehicle.

We, as a passenger, should know all our rights in order to ensure a good ride. Some of them are:

Qualified Driver With A License

Most of the taxi companies only hire licensed taxi drivers. Still, to be on the safer side, it is OK to ask if they hold a current driver license and all the papers needed while driving. He is responsible for the safety of everyone inside the vehicle, including him, so don’t compromise with your safety.

A Taxi Worth Traveling
It is very important to have a ride that is worth paying for. The vehicle must be clean, tidy and worth traveling.
You can deny traveling if you feel it is not worth at all.

Route Of Your Choice
No matter how long or short it is, you always have the right to choose your route to reach your destination. In case you don’t know the route, your driver should suggest and take the most convenient, direct and short route to reach your destination.

Right To See The Taxi Meter
The moment you enter the vehicle, always make sure that the fare meter is set to normal. Also ask for a printed receipt and check if it matches the rate shown in the meter. You can deny the trip if the meter is faulty or tampered.

Decide On Air Conditioning
The air conditioner installed in the vehicle should be in well maintained condition and well functioning.
You can request the driver to turn it ON or OFF. However, you shouldn’t make any request that may impair his ability to drive safely.

Right To Decide On Music
Listening to music while traveling can be awesome at times. However, it is not the same for all. If you don’t like it, ask driver to turn OFF the music player or the radio.

No Multiple Hiring
If you do not wish to share your ride with another passenger, traveling to the same direction, specify it to the driver. You can decide on multiple hiring. Multiple hiring allows certain amount of discount to all the passengers traveling in one direction. If you wish to avail this discount then specify your driver.

Assistance Animals
The driver must allow physically challenged individuals to bring in their assistance pets while traveling. However, the driver can refuse to carry animals, if they consider it to be dangerous for them.
Mode Of Payment
You can always choose the payment mode for the ride, either in cash or using major some major debit or credit cards as displayed in the vehicle.

Request A Receipt
You can request a driver to issue you with a receipt, which can be used for different reasons as complaints, to recover your lost items or to hire the taxi again in the future.
The bill should contain all the important information like driver accreditation number, all items which make up the total fare, total amount paid, taxi number and payment date with driver’s signature on it.

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Passenger’s Rights